Thank you for choosing Ibbani Brew. Our commitment is to provide you with the highest quality products, and we appreciate your understanding of our non-refundable policy in specific instances of damaged, missing, or spoiled products. Please review the terms outlined below.
1. Damaged or Defective Product:
– If you receive a damaged or defective product, please contact our team within 5 days of receiving your order.
– We will require the order number, an image of the invoice, and 2 clear images of the damaged/defective product to be sent as part of our assessment process.
2. Missing Product:
– If any items are missing from your order, please contact our team within 5 days of receiving your order.
– We will investigate and take appropriate action to address the issue, which may include sending a replacement item.
3. Spoiled Product:
– We will not be accepting returns due to variance in taste, texture, color, or aroma. Our products are completely natural and made mostly by hand, so no two batches will be identical.
– No compromise is made in the natural production process, using the best and natural ingredients, and we ensure that the maximum nutritional value is retained.
– The product will be replaced after due investigation and diligence, and we assure a fair outcome.
4. Reporting Issues:
– To report damaged, missing, or spoiled products, please contact our customer support team at [support@ibbanibrew.com](mailto:support@ibbanibrew.com) with your order number, image of the invoice, 2 clear images of the product, or video, and a detailed description of the issue.
– Our team will review your case and provide guidance on the next steps, which may include a replacement or another appropriate solution.
Note:
– This non-refundable policy is specific to cases of damage, missing, or spoiled products and does not extend to other reasons for refunds.
– Emails will be responded to within 24-48hrs, and full assistance will be provided thereafter.
We appreciate your trust in Ibbani Brew. If you have any questions or require further clarification, our support team is here to assist you.
